Frequently Asked Questions

New Patients

  • Yes! We welcome newborns, infants, children, and adolescents from birth through 18 years of age.

  • We recommend scheduling your newborn's first appointment within 1–3 days after leaving the hospital, unless your pediatrician or the hospital recommends an earlier visit.

  • Yes! We would love to meet you before your baby arrives. This complimentary visit is a chance to ask questions, learn about our practice, and decide if Graceville Pediatrics is the right fit for your family.

  • Congratulations on your new baby!

    Please bring:

    • Your baby's hospital discharge paperwork (if available)

    • Your baby's insurance information (if already available)

    • A photo ID for the parent or legal guardian

    • Any medications or vitamins your baby is taking

    • A list of any questions or concerns you'd like to discuss

    If you're breastfeeding, bottle-feeding, or doing a combination of both, we'll discuss feeding, weight gain, sleep, newborn care, and answer all of your questions during the visit.

  • To help us provide the best care possible, please bring:

    • Your child's insurance card

    • A photo ID for the parent or legal guardian

    • Your completed new patient forms (if completed ahead of time)

    • Your child's immunization record

    • Any medications your child is currently taking

    • Medical records from your previous pediatrician, if available (or complete a records release form so we can request them)

    • Any specialist reports or recent test results, if applicable

    Most importantly, bring your questions! We want you to leave your visit feeling informed, supported, and confident about your child's care.

Insurance & Payment

  • Blue Cross Blue Shield,

    United Health Care,

    AETNA Healthcare - North Texas (DFW) -

    Contigo Health

    First Health - PPO

    Galaxy Healthcare

    HealthCare Highways

    HealthSmart Preferred Care, Inc - ACCEL

    Imagine Health - EPN [Includes Partner's Direct Health]

    Imperial Insurance Company of Texas - Exchange

    Independent Medical Systems - PPO Molina - Exchange Network

    Multiplan - PPO

    National Preferred Provider Network - PPO

    Nexcaliber (AAGI) -

    NOMI Health Network - Commercial

    Prime Health Services, Inc - Group Health

    Private HealthCare System PPO

    Provider Select - PPO

    Superior Ambetter -

    Narrow Network Exchange

    USA Managed Care Organization - PPO

    XO Health - Commercial

    Sana Benefits - TPA

    Don’t see your insurance? Please contact our office.

    We are not credentialed with Medicaid

    Check out our financial policy.

  • Yes. We welcome self-pay families. Please call the office for pricing.

    Do you offer a membership program?

    That is something we are considering in the future but for now - No

Medical Care

  • We care for children from birth through 18 years of age.

  • Yes. We provide comprehensive pediatric care for both acute illnesses and many chronic childhood conditions.

  • If your child has difficulty breathing, is unresponsive, has a seizure lasting more than five minutes, has a serious injury, or you believe your child has a life-threatening emergency, call 911 or go to the nearest emergency department immediately.

  • Yes. We provide prescription refills for established patients when medically appropriate.

    Please allow 48–72 business hours for routine medication refill requests. Whenever possible, request refills before your child runs out of medication, especially before weekends or holidays.

    Please note that antibiotics are not refilled without an evaluation. If your child is still ill or symptoms have returned, we would like to see your child to determine the best next step and ensure the most appropriate treatment.

Appointments

  • You can call our office or book through healow - online booking.

  • Yes. We reserve same-day appointments for sick children whenever possible because we know illnesses don't always happen on schedule.

  • We believe exceptional care takes time. Our visits are designed to allow time for your questions, thoughtful conversations, and personalized care.

  • Yes. Telehealth is available for select concerns when appropriate. If your child needs an in-person examination, we'll let you know.

Vaccines

  • Yes. We strongly recommend vaccines according to the American Academy of Pediatrics (AAP) and Centers for Disease Control and Prevention (CDC) recommended schedule because we believe they are one of the safest and most effective ways to protect children's health. Check out our vaccines policy

  • We welcome your questions. Our goal is to provide honest, evidence-based information in a respectful environment so you can make informed decisions for your child.

  • Yes. We understand that some families have questions or may choose to delay vaccines. We will continue to discuss immunizations during your child's well visits and ask families who decline recommended vaccines to sign our Vaccine Refusal/Declination Form. We believe these conversations are an important part of caring for your child.

Communication

  • Yes. Secure messaging through the patient portal will be available for non-urgent questions.

  • Our office provides after-hours guidance for urgent medical concerns. If your child is experiencing a medical emergency, call 911 immediately.

Practice Philosophy

  • We believe pediatric care is about more than treating illness. We take time to listen, answer questions, educate parents, and build lasting relationships with families. Our goal is to partner with you through every stage of childhood so your child can grow into a healthy, thriving adult.

  • Whether your questions are about feeding, sleep, behavior, development, school, or adolescence, we believe no question is too small. We're here to provide practical guidance, encouragement, and evidence-based care every step of the way.